Job Description

This role will provide support to the Learning Technology team. The role will primarily focus on testing elearning lessons, reports and new configurations. This role will serve as the talent management technology team's central point of contact for updating Help Hub articles for the Help Desk agents (ensuring consistency in the language in the articles).

Other responsibilities will include system support and troubleshooting, building of instructor led training and sessions and consulting support.
• Test and review newly designed elearning lessons from enterprise designers against a standard checklist
- Support all ad-hoc project as needed
• Ensure that the each lesson works on United enterprise operating system and browsers and appropriately passes SCORM details to the elearning management system
• Training rollouts for AO and other ad hoc training as required
• Support the learning management team on the testing of new system configurations.This work will be executed by conducting specific use case testing provided by the team
• Based on new content or configuration release, serves as a central point of contact for changing Help Hub articles for the Help Desk agents
• Ensure consistency across all updated and newly created articles
• Builds Instructor led courses and sessions, based on requirements from enterprise training leads
• Supports the learning consultants by communicating to enterprise training leads as needed
• Working with Takeoff help hub team and issue escalations
• Provide end to end system support for Learning Management System.

Qualifications:
• Bachelors degree
• +2 year experience with HR Systems including (LMS, HRIS, talent acquisition systems, or ITMS)
• Experience with help desk case systems or knowledge management systems
• Knowledge of enterprise learning management systems
• Knowledge of help desk case systems or knowledge management systems
• Attention to detail
• Strong written communication
• Systems analysis and evaluation
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred:
• Bachelors degree in Human Resources, Technology, education
• Experience with Cornerstone on Demand (CSOD) learning management system
• Experience with United's Help Hub case system
• Knowledge with Cornserstone on Demand Learning Management System (LMS)
• Knowledge of development tools and SCORM
• Ability to document technical replication steps

Required Skills : Administrative
Additional Skills : Non-Technical

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