Job Description

Job Description

Job Title: Dispatch AV/IT Technician

Schedule: Variable, onsite based on dispatch needs

Role Overview

The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.

Responsibilities

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• Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
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• Manage and track loaner/spare devices using customer-provided systems.
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• Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
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• Manage conference room accounts (add/remove users, password resets, ownership updates).
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• Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
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• Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
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• Coordinate with third-party vendors and procurement teams when required.
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• Support equipment replacement or reset during failures under guidance from central IT.
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• Ability to work at height when required (ladder/lift).
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• Maintain communication with onsite/offsite teams to report changes, issues, or updates.
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• Ensure proper coverage during leaves and follow site operational processes/SOPs.
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Must-Haves

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• 2–4 years of experience in IT and AV support.
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• Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
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• Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).
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• Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).
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• Ability to perform physical tasks, including lifting equipment and working at height.
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• Strong communication, customer service, and documentation skills.
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• Ability to follow SOPs, ticketing processes, and escalation guidelines.
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Good-to-Haves

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• Experience using ITSM tools (ServiceNow, Jira).
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• Exposure to AV control systems or room management systems.
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• Basic understanding of AV-over-IP or networked AV environments.
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• Experience working in enterprise or fast-paced onsite environments.
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• Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).
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• Audio Visual Support
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• Basic understanding of networking and TCPIP
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• Basic understanding of fiber, copper, network infrastructure
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• Crestron Fusion
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• Hardware support
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• Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
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• Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp)
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• Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
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• Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details.
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• Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
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• Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified
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• CompTI certA A+
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• OEM Certifications
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