Job Description

Guest Experience Intern

COMPANY MISSION STATEMENT: Our mission is to make life actually better for our own people, funded by doing the same for our guests. CORE VALUES: Embrace Memories: Celebrate good times and keep it classic! Never Settle: When faced with the opportunity to do work, never settle for anything but great and detailed work. Always Safe: Our recreation comes with risks, but we are never negligent to hazards or unsafe conditions. Make Experiences Affordable: Always find a better way for guests and the company to make every experience more affordable. Obsess Over Our People: We are nothing without our people -- our staff and guests. Rush to Serve Well: When we see guests waiting in line, we rush. When we see a team member struggling, we rush.

PURPOSE OF THE POSITION: We are hiring a Guest Experience Intern on behalf of our parent company, which oversees the following brands: Classic Fun Center (Orem), Ritz Magic Wheels, Ritz Eats & Sweets, RollCall, The Alley, East End Skating, and Infly.co. For this position, we are looking for someone who is versatile and willing to do many types of work. You will help us hire, train, and recognize great people. You'll build hiring funnels, onboarding checklists, and training trackers, and you'll update SOPs. These projects will vary in scope and there will be plenty of opportunity to gain new skills.

KEY RESPONSIBILITIES:

• Maintain job postings, screen candidates, schedule interviews, track pipeline
• Create onboarding and training checklists; track completions and certifications
• Update SOPs/training docs and produce quick reference sheets
• Audit incident logs; coordinate safety trainings
• Support culture programs (recognition, shout-outs, surveys)

Requirements:

• Desire to be a part of a start-up or growing small business
• Willing to challenge existing ideas and methods
• Creative problem solver
• Friendly communicator who likes working with people!
• Strong writing, analytical, and communication skills
• Understanding of project management and execution
• Service mindset
• Organized, discreet, and detail-oriented

Benefits:

• Free food and drinks
• Free access to our entertainment offerings for you and your family
• Partial-remote work options
• Super flexible schedule
• No redundancy - make a huge impact right away HQ parties

COMPENSATION: $16-18+/HR (DOE)

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