Job Description

Job Description

Job Description

Goodwill Industries of Northeast Indiana, Inc. is looking for an E-Commerce Technician for our ShopGoodwill/E-Commerce department in Fort Wayne, IN!

As an E-Commerce Technician, you play a vital role in the success of our mission! After all the revenue generated through our online sale of donated goods help support job training and placement programs that Goodwill provides. 

You can expect to participate in all aspects of online sales, from choosing which items are suitable for sale, to photography, to writing the listing and posting to the appropriate websites. 

Do you have a knack for treasure hunting? Have you sold things online before? How are your photography skills? Are you friendly? Do you thrive in a fast paced and changing environment? If so, you may be perfect for this position!

Goodwill offers competitive wages and we pay bi-weekly. We offer great full-time benefits including medical, dental and vision; a 401K plan; life insurance and Employee Assistance Program (EAP); holiday pay; paid time off (PTO), and in store discounts. The Schedule is generally Monday-Friday from 8:00 AM to 4:30 PM.

If this sounds like the opportunity for you, apply today! 

ESSENTIAL FUNCTIONS

1. Select items for listing by evaluating and researching merchandise. Write accurate item descriptions using complete sentences and providing information such as size, color, model, material content, markings and condition.
2. Photograph items ensuring they are clear and of sufficient nature to show various angles and markings. 
3. Post the required number of items daily and proofread them for clarity, grammar, spelling and photo quality. 
4. Assure items are listed with the correct weight, including the shipping package.
5. Recycle/Relist unsold or unpaid items daily, placing new listing numbers on relisted items.
6. Maintain the minimum average sale per item, by reviewing past auctions and choosing appropriate merchandise. 
7. Supports and executes all Goodwill policies and procedures.
8. Follows all safety rules and practices.
9. Performs all other duties as may be assigned by the E-Commerce Manager in the process of carrying out the mission of Goodwill Industries.
10. In order to promote customer and donor satisfaction it is mandatory for employees who come in contact with the public to maintain a positive work outlook and to project a pleasant, courteous, and helpful demeanor at all times when dealing with customers, donors, co-workers, and clients.

NON-ESSENTIAL FUNCTIONS:

1. Keep area clean by unloading incoming carts and disposing of trash. 
2. Attend monthly department meetings. 

ATTENDANCE

Goodwill, your co-workers, and our customers depend on you to be at work as scheduled.  

An assigned rotation allows you to plan around your work schedule.

JOB PERFORMANCE

Reviewed upon initial hire at 30, 60 and 90 days, and annually thereafter by the E-Commerce Specialist.

SUPERVISORY RESPONSIBILITIES

None

EDUCATION

Computer proficiency.

EXPERIENCE

Previous computer usage required.

KNOWLEDGE/SKILLS/COMPETENCIES

1. Ability to demonstrate good judgment.
2. Must have strong oral and written communication skills.
3. Ability to complete necessary paperwork.

CREDENTIALS/LICENSES/SCREENING REQUIREMENTS

1. Subject to background check
2. Ability to work within the team concept.
3. Subject to random alcohol and drug testing as specified in the Drug Free Workplace Program.
4. Must be well-groomed and personable.
5. Must be bondable.
6. Must have dependable transportation.
7. Fully comply with Goodwill policy regarding values and ethical behavior with special emphasis on the Code of Ethics.

COMMUNITY INTERACTION

Contact with customers, donors, and co-workers.

EQUIPMENT

1. Computer, printer, scale
2. Carts, gaylord boxes.
3. Gloves for sorting donations.

COMPLEXITY

Work that requires judgment, listening skills and ability to problem solve. Employee will make decisions that could affect the efficiency, accuracy, or correctness of work.

CONFIDENTIALITY

Confidential information involved.

WORKING CONDITIONS

Physical Activities:

1. Substantial: vision, grasping, lifting, pulling, pushing, reaching, standing, and walking.
2. Considerable: talking.
3. Moderate: crouching, hearing, and stooping.
4. Occasional: Repetitive motions.
5. Nominal: crawling, kneeling and climbing. Repetitive motions.

Other Activities:

Time spent traveling on agency business is nominal.

Physical Requirements:

Heavy work: Pushing and pulling up to 100 pounds occasionally, and/or up to 50 pounds occasionally, and/or up to 20 pounds frequently to move objects.  

The ability to fully perform lifting and moving duties is mandatory.

Environmental Conditions:

The worker is subject to indoor environmental conditions.

CODE OF ETHICS

All employees are responsible for being knowledgeable about Goodwill’s code of ethics and respective policies and procedures, and for conducting themselves accordingly. Ethical conduct is expected at all times in all matters, whether or not a particular issue is specifically addressed in agency policies or procedures. Employees are expected to bring any questions about whether or not a specific situation presents a potential conflict with this policy to the attention of their manager.

EEO CLAUSE

It is the Agency's policy to afford equal opportunity to all regardless of disability, race, color, creed, religion, national origin, sex, age, veteran status, or any other class protected by law, and to provide a work environment free of bias based on such categories. Any and all employment decisions will be administered in a non-discriminatory manner.

SAFETY STANDARDS

All employees are responsible for adhering to all published safety policies as well as the implementation of specific standards that may be assigned. Employees are expected to report unsafe conditions and unsafe acts. Supervisors are responsible for safety issues in assigned areas — ensure that all employees are informed and adhere to all safety policies/issues, use proper reporting mechanisms for dealing with safety hazards or incidents, and personally adhere to safety rules.

HARASSMENT

All employees are responsible for avoiding offensive or inappropriate behavior at work and are responsible for assuring the workplace is free from any type of harassment at all times. Employees are expected to be familiar with and follow all published procedures, including reporting incidences and cooperating with investigations.

Goodwill Industries of Northeast Indiana, Inc. is an equal opportunity employer.

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